Issue Score app uses the Paid via Atlassian payment model. This means, that customers can evaluate and purchase this add-on directly from Atlassian Marketplace.

For more info, please read the Atlassian Guide about licensing and pricing.

Which license do I choose when purchasing an app?

Purchase the license tier that matches the number of users you have licensed for your host product. For example, if you have a 25-user Confluence license, purchase the Confluence app at the 25-user tier. The app will only function if its license matches or exceeds the tier of the host product – even if only some of your licensed users need to use the app.

For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level.

Do I need an app license for each instance of my Atlassian products?

Yes. Apps are licensed for single instances. This means if you have separately licensed instances, each instance requires its own app licenses as well.

Where do I get license keys for my new app?

You receive your license keys and applicable source code after your payment is successfully received and processed. We send you an email that includes instructions on how to access the license key.

You can also log into My Atlassian to retrieve your license keys. Just like your product purchases, apps you purchase in the Marketplace are reflected in your My Atlassian account.

How are license upgrade prices calculated?

You can upgrade licenses at any time from a lower tier to a higher tier. Upgrades for Server apps include 12 months of maintenance commencing from the date payment is processed. This will override any existing maintenance period.

The price to upgrade from a lower to higher license tier for Server apps is calculated based on Atlassian's formula. The price will be calculated based on the license upgrade formula when you add the license upgrade to your shopping cart.

Expired license

After the expiry of the maintenance period, you will no longer be able to upgrade the add-on but you will be able to continue to use versions that were earlier than the expiration date of your period. DO NOT upgrade the app if your maintenance period expired. If you are happy with our app, please renew your license for another year of support.

Pricing

For the latest prices of Issue Score, please visit the Atlassian Marketplace.

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