Updated: 2021.11.26.
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When creating a support request through the available support channels, we will try Everit Kft. aims to respond within no more than 24 business hours from the time of your initial request24 hours and provide an update at least every 48 hours for existing support requests, although we frequently respond much faster. Our goals are to answer the majority of requests within the same business day. Everit Kft. will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Everit’s control.
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- The app name and version you are using
- The version of Atlassian application, you are using
- Web browser used and its version number
- Steps to reproduce the issue, screenshots, etc.
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- Help with troubleshooting problems with Everit products that cause an interruption to service availability or product malfunction
- Help with issues arising out of Everit product installations or upgrades
- Technical assistance through the provision of support documentation
- Support is provided in English and Hungarian
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- Phone support
- Product training or demo
- Support for customers without a valid maintenance agreement
- Support for Atlassian product configurations not related to an Everit product
- Support related to non-Everit apps
- Help with programming against product API
- Support in any language other than English and Hungarian
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