Updated: 2021.11.26.
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Our support services are available to all customers with a valid license or active subscription for our software products.
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. Our SLA covers Everit’s apps exclusively and does not cover support of Atlassian software or any third party software.
Business hours and response time
Everit’s business hours are from 10 am to 6 pm CET/CEST, Monday to Friday. Our office is closed on national holidays listed on this calendar for Hungary. When creating a support request through the available support channels, Everit Kft. aims to respond within 24 hours (excluding national holidays) and provide an update at least every 48 hours for existing support requests, although we frequently respond much faster. Our goals are to answer the majority of requests within the same business day. Everit Kft. will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Everit’s control.
Our SLA covers Everit’s apps exclusively and does not cover support of Atlassian software or any third party software.
Business hours and response time
Everit’s business hours are from 10 am to 6 pm CET/CEST, Monday to Friday. Our office is closed on national holidays listed on this calendar for Hungary. All requests are answered within 24 business hours, excluding national holidaysWe make an exceptional effort to provide support to all of our customers in accordance with our SLA, however, supporting free applications or tiers may have a lower priority than other requests, in which case response or resolution time may increase.
Support channels
You can request support through one of the following channels:
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- Phone support
- Product training or demo
- Support for customers without a valid maintenance agreement, license or active subscription
- Support for Atlassian product configurations not related to an Everit product
- Support related to non-Everit apps
- Help with programming against product API
- Support in any language other than English and Hungarian
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