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This means, that you don’t need to do anything if you are migrating your Jira Server/DC data to the Cloud, including the worklogs with a System Backup. They will be there and ready to use after the automatic synchronization process.
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If you run into any issues during your migration or have any questions regarding to it, please don't hesitate to contact our support team.
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What you should do before migrating to the Cloud?
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Remove worklog visibility restrictions from Issues in the Jira Server/Data Center. |
If you are using worklog visibility restriction in the Jira Server, remove these from the worklogs to grant the ability for the app to synchronize these worklogs.
You must do this on the Jira Server instance since Atlassian removed this feature from the Jira Cloud.
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What you should do after migrating to the Cloud?
User and Administrator preferences/settings does not migrating yet. The Jira administrator should re-configure the Timetrackler Cloud app on the Global Settings according to the server version.
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We are strongly recommend to restart the data synchronization manually after migration to keep the app database up-to-date. |
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Can I Migrate my Timetracker for Jira Server/Data Center License to Jira Cloud?
Unfortunately, Atlassian’s policy is that existing self-hosted product or app licenses can't be transferred or credited to cloud. Timetracker for Jira Server licenses are one-time purchases with optional maintenance, whereas Cloud purchases are recurring subscriptions. As such, existing Server app licenses cannot be transferred or credited to Cloud. These are independent licenses that need to be paid for separately.
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