Updated: 2021.09.0711.26.
Everit Kft. is committed to providing high quality service to our customers, and our team of experts are on-hand to ensure our customers continue to benefit from our solutions with minimal disruption.
Our support services are available to all customers with a valid license or active subscription for our software products.
When creating a support request through the available support channels, we will try to respond within no more than 24 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day. Everit will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Everit’s control.
Our Product Support SLA covers Everit’s apps exclusively and does not cover support of Atlassian software or any third party software.
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Everit’s business hours are from 8 10 am to 4 6 pm CET/CEST, Monday to Friday. Our office is closed on national holidays listed on this calendar for Hungary. All requests are answered within 24 business hours, excluding national holidays.
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- Submitting a ticket through our Service Portal
- Submitting a ticket via email at support@everit.atlassian.net
- Submitting a question through Atlassian Answers. However, in this case, you must expect a slower response time.
In case of a request for support, if it is possible, please provide us as much relevant information as possible, such as:
- The add-on app name and version you are using
- The version of Atlassian application, you are using
- Steps to reproduce the issue, screenshots, etc.
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- Help with troubleshooting problems with Everit productsproducts that cause an interruption to service availability or product malfunction
- Help with issues arising out of Everit product upgrades
- Technical assistance through the provision of support documentation
- Support is provided in English and Hungarian
Everit’s support does not include:
- Phone support
- Product training or demo
- Support for customers without a valid maintenance agreement
- Support for Atlassian product configurations not related to an Everit product
- Help with programming against product API
- Support in any language other than English and Hungarian
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