Updated: 20202021.0409.0607.
When creating a support request through the available support channels, we will respond within no more than 24 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day. Everit will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Everit’s control.
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Everit’s business hours are from 10 8 am to 6 4 pm CET/CEST, Monday to Friday. Our office is closed on national holidays listed on this calendar for Hungary. All requests are answered within 24 business hours, excluding national holidays.
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- Phone support
- Product training or demo
- Support for customers without a valid maintenance agreement
- Support for Atlassian product configurations not related to an Everit product
- Help with programming against product API
- Support in any language other than English and Hungarian
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