Updated: 2020.04.06.
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Our Product Support SLA covers Everit’s apps exclusively and does not cover support of Atlassian software or any third party software.
Business hours and response time
Everit’s business hours are from 10 am to 6 pm CET/CEST, Monday to Friday. Our office is closed on national holidays listed on this calendar for Hungary. All requests are answered within 24 business hours, excluding national holidays.
Support channels
You can request support through one of the following channels:
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- The add-on name and version you are using
- The version of Atlassian application, you are using
- Steps to reproduce the issue, screenshots, etc.
Everit’s support includes:
- Help with troubleshooting problems with Everit products
- Help with issues arising out of Everit product upgrades
Everit’s support does not include:
- Phone support
- Product training or demo
- Support for customers without a valid maintenance agreement
- Support for Atlassian product configurations not related to an Everit product
- Help with programming against product API
- Support in any language other than English and Hungarian
Changes to this Service Level Agreement
This Service Level Agreement is effective as of 2018.09.26 and will remain in effect except with respect to any changes in its provisions in the future. We may update our Service Level Agreement from time to time. We will notify you of any changes by posting the new Service Level Agreement on this page.
You are advised to review this Service Level Agreement periodically for any changes. Changes to this Service Level Agreement are effective when they are posted on this page.
Contact Us
If you have any questions, please contact us via email: info.ejs@everit.biz